The
management of Steve Wilson Decorators are dedicated to providing
the highest possible standards of quality for its services and products
and are dedicated to maintaining a quality management system which
ensures that its services and products meet customer specification
within agreed parameters of cost, quality and delivery. This is achieved
by the use of Key Performance Indicators to measure the conformance to
the above criteria and use this information as drivers for the
continuous improvement throughout the company.
The
company’s quality management system concentrates upon preventative
measures, by investigating processes, identifying errors and
opportunities for errors and implementing corrective and preventative
action to correct and avoid such occurrences.
The
company defines quality as the conformance of services and products to
established and documented requirements derived from client needs,
employee expertise and experience. Systems are open to constant
examination and review by all company personnel and customers enabling
observations to be made and incorporated, which provide for continuous
improvement.
The
company is proud of its good reputation for responsible practices and
dedicated client care, which are a result of the company’s ethical
culture, skilled committed staff, and quality control over its services
and products.
Suppliers to the company will be actively encouraged to improve the
quality and reliability of their services and products.
Steve Wilson Decorators
has identified the need to pursue responsible policies towards the
community and that the interests of industry will not be served at the
expense of the environment.
It is the company’s belief that, in applying these Standards, policies
and procedures it will be able to operate to the requirements of its
clients and industry accordingly.
The
Steve Wilson Decorators Promise ... we promise to ...
Provide you with a free
detailed specification because we believe it is important that
you receive a comprehensive home decoration quotation
incorporating, if necessary, repairs.
Specify the materials we
would use, because we believe that you should know what
materials are being used and why they have been selected for
your property.
To use only the best
materials from the vast range of coatings that are available and
use only those best suited to your property to provide maximum
durability and quality of finish. These, of course, are covered
by the manufacturer's guarantee.
Keep you informed as to
whether plant, equipment and materials are included in the price
quoted.
Be completely honest with
you and tell you how long the job will take, when we will start,
what we require from you (i.e. access to the property) and if we
need to turn on your alarm system as you may be away and so
forth ...
Protect your furnishings
and clean up when the job is finished.
Not ask for a deposit, and
stage payments are only requested on large projects. Payment is
due on completion.
Peace of Mind
You
get peace of mind with our full Public Liability Insurance and Employee
Liability Insurance.
We are registered with the
Construction Industry Training Board and are members of The Guild of
Master Craftsmen since 1987 and work in accordance with their
guidelines. We are also full members of the Painting & Decorating
Association.
Quality Policy PDF (size: 58kbs)
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Steve Wilson Decorators,
9 Mayfield Road, Dogsthorpe, Peterborough, Cambridgeshire, PE1 4HJ.
